Archive for February 9th, 2010


Something she’s not

She sits, bolt upright, and surveys the room.  Like her, everyone here is a stranger to one another.  She seems too rigid and false.  Her hair is not carefully coiffured, it is a mess of thick wiry blond, it  is reminiscent of a sheep’s coat.   She surveys the scene, having arrived later than everyone else, the session is just starting, but she looks at everyone with a careful disdain.  Her eyes narrow and her lips contract until a small thin pink line is all that’s visible.  Perhaps she is annoyed, perhaps she is disgusted, it is hard to tell, but her look causes a bristle to the person carefully watching her behaviour.

The introductions had already begun, carefully moving about the room, conveying who each person is, and why they are here.  A lot of nervous smiles and a wash of pride for every person who has gotten to this room today.  Yet she sits, and she watches and she waits.  When it is her turn, she conveys an authority that does not appear to be hers to give.  There is something in her voice, like she has to boast of her background and what it is that she does, like she is somehow more important than every other person in the room.  There is something about her that appears false, that she is something less than she is.

The hours tick by and she remains ramrod straight in her chair.  Her looks suggest she is at odds with the room, like they do not deserve to be there as much as she does, what rights do they have.  When the break comes and she stands to leave the room, her clothes give her away more.  Clean and tidy, and carefully put together, but no brands are on show.  When she returns, she perches on her seat and opens her lunch, the observer of her behaviour notes what it is and how she nibbles her food.  It reminds the observer of a squirrel, holding a nut in both hands and carefully nibbling away.

Having a voice

Something has definitely changed.  It’s not that I want to stand on top of the highest building and shout it out (for a fear of heights will stop me before the stupidity of it all stops me), but I do want to have a voice, and to be heard.  I’m not talking about writing a book, as I feel like that’s my calling, I know that that is what I was born to do.  What I’m actually talking about is having my voice heard by those that matter, of taking thee time to share how good or bad something is with those that count.

It’s all very well complaining to your friends about how bad something has been, be it service or product, but it’s another thing to stand up and tell the people or company concerned that you are very much dissatisfied with them.  Conversely, the same could be said for if something is really good, if you’re really pleased with something.  In fact, I think people are more likely to complain than they are to pass on their thanks about something.

I don’t know what changed, but suddenly I seem to be taking the time to pass on my thanks to companies where I’ve had good service.  So far this year I have thanked the nice AA man, who came out on the first day of the snow to change my battery in my car.  Even though I was unlikely to be going anywhere that day, it was still really nice of him to come all the way out and do a job, in the cold, and keep a smile on his face.  Today I thanked my hair dresser for giving me the best hair cut I’ve had since leaving London.

On the flip side, in the last month I’ve complained to two Chief Executives about a poor quality service, and failure by the said company to do something very simple.  One of the complaints so far has had an affect, the other, I’ve heard nothing.  At least I’ve had a voice to do something at the end of the day.  If you don’t stand up and be counted, then it makes it hard to justify anything that you might say.  I also find it helps me sleep better at night.

I’m sure there are many of you who think that I’m going to start spouting on about it being an election year, and if you don’t vote, you don’t have a voice.  Well I’m not.  My feelings on the subject of politics are very clear.  A lot of you might not share my sentiments and it’s not really fair to force them upon you, so for now, I’ll say nothing.

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